At Aladdin’s Chest, we strive to ensure your satisfaction with every purchase. However, we understand that issues may arise sometimes.
Please read our return and exchange policy carefully.
General Policy
We do not accept returns or exchanges for the following reasons:
- You have chosen the wrong product
- You have changed your mind about your purchase
Damaged Products
If your product has been damaged during shipping, we are happy to assist you with a return and exchange. Please follow these steps:
- Contact us immediately upon receiving the damaged product
- Provide clear photos of the damage
- Include your order number and a brief description of the issue
We will review your claim and, if approved, organize a return and exchange for your products.
Return Shipping Costs
Please note that all return shipping costs must be paid by the customer. We recommend using a trackable shipping method to ensure the safe return of your item.
How to Initiate a Return or Exchange
To initiate a return or exchange for damaged products, please contact our customer service team at Email: hello@aladdinschest.com
Please include the following information in your email:
- Your full name
- Order number
- Description of the damage
- Clear photos of the damaged product
Refund Process
Once we receive and inspect the returned item, we will process your exchange. Please allow 5-10 business days for the replacement item to be shipped to you.
Exceptions
We reserve the right to deny returns or exchanges if:
- The item has been used or worn
- The item is not in its original packaging
- The damage is due to misuse or negligence on the part of the customer
Contact Us
If you have any questions about our return and exchange policy, please don’t hesitate to contact us at Email: hello@aladdinschest.com
We’re here to help and will respond to your inquiry as soon as possible.
Last Updated: November 8, 2024