At Aladdin’s Chest, we strive to provide reliable and efficient shipping services to our customers both within Australia and around the world. We partner with Australia Post to ensure your orders reach you safely and on time.
Domestic Shipping (Within Australia)
We offer two shipping options for our Australian customers:Standard Shipping:
- Estimated delivery time: 3-5 working days
- Available for all locations within Australia
Express Shipping:
- Estimated delivery time: 1-2 working days
- Available for most metropolitan areas
International Shipping
We’re pleased to offer worldwide shipping to bring Aladdin’s Chest products to our international customers:Standard International Shipping:
- Estimated delivery time: 7-14 working days
- Available for most countries
Express International Shipping:
- Estimated delivery time: 5-10 working days
- Available for select countries
Please note that international delivery times may vary depending on the destination country’s customs procedures and local postal services.
Dispatch Information
All orders are processed and dispatched from our warehouse located in Queensland, Australia. We aim to process orders within 1-2 business days after receiving payment.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track your package’s progress on the Australia Post website.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the selected shipping method. The exact cost will be displayed at checkout before you complete your purchase.
Customs and Import Duties
For international orders, please be aware that you may be subject to import duties and taxes, which are levied once the package reaches your country. These additional charges are the responsibility of the recipient and are not included in our shipping rates.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately at hello@aladdinschest.com
We will work with Australia Post to resolve the issue and ensure you receive your order.
Questions or Concerns
If you have any questions or concerns about our shipping policy, or if you need additional information about your order, please don’t hesitate to contact our customer service team at:Email: hello@aladdinschest.com
We’re here to help and will respond to your inquiry as soon as possible.Last Updated: November 8, 2024